FAQ
1. How long does it take to make an order?
Please allow 5-7 working days from the time the payment for your order and design (for custom orders) is confirmed. If we finish early, we ship it to you right away. If ordering in bulk (quantity of more than 10 sets), we will give you an estimated delivery date depending on the quantity.
2. What payment methods do you accept?
We accept Gcash, Paymaya and bank transfer to our BPI or Unionbank accounts. For international orders, we accept payments via Paypal.
3. Where do you ship?
We ship within the Philippines and internationally.
Our website only ships currently to the Philippines. If you are located overseas and would like to order, kindly get in touch with us directly via email at studio11a.ph@gmail.com.
4. I have a specific design in mind. Do you make custom designs?
Yes, we do. This will be subject to a design fee, which will vary depending on the request. A separate quotation will be given to you. Just email us at studio11a.ph@gmail.com and we will walk you through the process.
5. Why do you charge additional for calligraphy names and designs?
All designs and names in calligraphy are done by hand, then digitized for printing. There are certain elements that cannot be captured well by using regular fonts and graphics. This process sometimes takes a lot of time, but for the small additional cost, you get something that will be totally unique!
6. Do you accept returns and refunds?
As our cards are customized to your requirements and printed only upon ordering, unfortunately, we cannot accept any returns or exchanges once they are produced and shipped. We highly encourage you to double check the design, information provided and spelling of the names before finalizing your order. Returns and exchanges will only be accepted if we were the ones who committed the error. We appreciate your understanding regarding this matter.
7. Could I check my order before it is printed?
Yes, but for custom orders only. For custom orders, we normally email a copy of the draft to you before we send this off to printing. This is to ensure that all details are correct and you are happy with the layout before we finalize your order for printing. This also helps us minimize errors and returns. We would appreciate you reviewing and giving us timely feedback/approval so as not to delay the production process.
8. How do I know which shipping option to select upon checkout?
We offer different rates depending on the size and location of the shipment. Kindly select the option best suited for the total dimensions of the items that will be shipped and where the package will be shipped.
We pack your orders in boxes instead of just placing them in pouches for shipping for added protection. These are the common sizes we use for the boxes along with sample contents it could hold at capacity:
| Box Size | Dimensions | Sample contents |
| Extra small | 5.75" x 4" x 1" |
|
| Small | 8" x 5.5" x 1.75" |
|
| Medium | 9.75" x 8.25" x 2.75" |
|
For reference, the approximate dimension of our products are as follows:
- Standard notecards 10s - 5.25" x 4.25" x 0.5"
- Standard notecards 20s - 5.25" x 4.25" x 1"
- Mini notecards 10s - 4" x 3" 0.5"
- Mini notecards 10s - 4" x 3" x 1"
- Notepads - 3.75" x 5.5" x 0.25"
- Gift tags and cards - maximum of 3.5"x 3x5" x 0.25"
If you think your order will not fit the boxes above, please choose the "Bulk Shipping" option upon checkout and we will quote your rate separately.
If you are unsure which option to choose, please feel free to send us an email at studio11a.ph@gmail.com so we could guide you on which option to choose.
9. Do you also offer calligraphy services for commissions and events?
Yes, we do! Pls. drop us an email at studio11a.ph@gmail.com so we could discuss what we could do for you.